My Cart

Close

Return and Refund

Returns Policy

At Anna Rainn, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return most new, unopened and unused items within 15 days of delivery for a full refund. Anna Rainn will book and pay for the return courier service.

This policy may not automatically apply for customized orders where the products specifications have been changed or it is a unique creation. However, in such customized orders, you can reach out to us and we will get back to you with the options, if possible, for the item(s) to be altered, returned or exchanged.

Return Conditions

  • Items must be returned in their original condition, unused, and with all original packaging and tags.
  • Proof of purchase is required for all returns.
  • Shipping costs if charged are non-refundable unless the return is a result of our error (e.g., you received an incorrect or defective item).

Return Process

  1. Initiate a Return: Contact our customer support team at support@annarainn.com to initiate a return. Please include your order number and the reason for the return.
  2. Receive Return Instructions: Our team will provide you with detailed return instructions, Air Way Bill (AWB) to be printed out and attached to the item package being returned.
  3. Ship the Item: Pack the item securely and ship it to the provided address along with the AWB.
  4. Refund Processing: Once we receive your return, we will inspect it and process your refund. You will receive an email notification once your refund has been processed. Please allow 5-7 business days for the refund to appear in your account.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@annarainn.com with your order number and a photo of the damaged item. We will arrange for a replacement or a full refund.

Contact Us

For any questions regarding our shipping and returns policy, please contact our customer support team at support@annarainn.com or call us at +65-91098903 We are here to assist you and make your shopping experience smooth and pleasureable.

Thank you for shopping with Anna Rainn!