Faqs

Anna Rainn is a premier online fashion portal based in Singapore, offering a curated selection of high-quality women's fashion. We pride ourselves on providing exceptional items and customer service to our valued customers. We have been making women feel good about their curves since 2010.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and BNPL payment options like Atome.

If you need to modify or cancel your order, please contact us immediately at support@annarainn.com. We process orders quickly, so modifications or cancellations may not be possible if the order has already been shipped.

Once your order has shipped, you will receive an email with tracking information. You can track your order through our website or directly with the carrier using the provided tracking number.

We offer Standard shipping options within Singapore. For International shipping, we charge $20 per order regardless of the destination. Detailed shipping information can be found on our Shipping and Returns Policy page.

Yes, Anna Rainn ships worldwide. International shipping are added automatically at checkout.

For orders within Singapore, Standard Shipping typically takes 2-3 business days. International shipping times vary by destination. For pre-orders or customizations, the delivery time can be from 7-10 working days.

We accept returns of most new, unopened items within 15 days of delivery for a full refund. Items must be returned in their original condition, unused, and with all original packaging and tags. For more details, please visit our Shipping and Returns Policy page.

To initiate a return, please contact our customer support team at support@annarainn.com or WhatsApp +65-91098903 with your order number and reason for return. Our team will provide detailed return instructions.

We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order.

If you receive a damaged or defective item, please contact us immediately at support@annarainn.com with your order number and a photo of the damaged item. We will arrange for a replacement or a full refund.

Each product page includes a size guide to help you find the perfect fit. If you need additional assistance, please contact our customer support team.

We strive to display the colors of our products as accurately as possible. However, the actual color may vary slightly due to different monitor settings and lighting conditions.

No, you can place an order as a guest. However, creating an account allows you to save your shipping information, view your order history, and track your orders easily.

You can create an account by clicking on the "Sign Up" link at the top of our website and following the instructions to register

If you forget your password, click on the "Forgot Password" link on the login page and follow the instructions to reset your password.